Refund policy

 

Return Policy

All online purchases are final sale and sold “as is.” Because our inventory is pre-owned, curated, and one-of-a-kind, we do not accept returns or exchanges for change of mind, sizing, or fit. Please review all photos, measurements, and item descriptions carefully — and reach out with any questions — before completing your purchase.

Send an email to hello@vidastyleshop.com to request additional pictures or if you have specific questions about an item you want to purchase and we will do our best to accommodate you. 

Damaged-in-Transit Exception

If your item arrives damaged due to shipping, you must notify us within 48 hours of delivery with clear photos of the item, the original packaging, and the shipping label. Claims submitted after 48 hours, without photos, or without original packaging cannot be honored. Claims citing wear, odor, or use are not eligible. Approved claims will receive store credit; we do not issue refunds.

All items are thoroughly inspected and photographed prior to shipment, so their condition at the time of listing is documented on our end. We reserve the right to deny any claim we determine, at our discretion, does not reflect shipping-related damage.